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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

Shipping charges depend on the delivery location and the size of your order. You can view the shipping cost during the checkout process before completing your purchase.

Delivery time typically ranges from 3-7 business days, depending on your location. We strive to process and ship all orders as quickly as possible.

Yes, once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your order's progress.

Currently, we only offer shipping within Pakistan. We hope to expand our delivery options to international customers in the near future.

If your order has not arrived within the expected delivery time, please contact our customer service team. We will track your order and assist you in resolving the issue.

Payment

Cash on Delivery (COD) allows you to pay for your order in cash at the time of delivery. Once your order arrives at your address, you can pay the courier directly in cash.

Yes, Cash on Delivery is available for most products on our website. However, some items or locations may have restrictions on COD availability. Please check during checkout to confirm if COD is available for your order.

Once your order is placed with COD, it is processed based on the available payment method. If you wish to change the payment method, kindly contact our customer support team before the order is shipped.

Currently, there are no additional charges for choosing Cash on Delivery as your payment option. You will only pay for the cost of the product and shipping.

If you are unable to make the payment at the time of delivery, the courier will not be able to complete the transaction. Your order may be canceled, and you will be notified by our team.

Order & Returns

To place an order, simply browse through our product categories, select the items you wish to purchase, and click on "Add to Cart." Once you're ready to checkout, proceed to the cart and follow the instructions to complete your purchase.

Orders can only be modified or canceled before they are dispatched. Once the order has been shipped, it cannot be changed or canceled. Please contact our customer support team as soon as possible if you wish to modify or cancel your order.

Once your order has been processed and shipped, you will receive an email or SMS notification with a tracking number. You can use this tracking number to monitor your order's status.

Yes, after your order is shipped, you will receive a tracking number. You can use this number to track your order's progress through the courier's website or app.

If you receive the wrong product, please contact our customer service team immediately. We will assist you with returning the incorrect item and arranging for the correct product to be sent to you.

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